Frequently Asked
Questions

The Promotion
  • Q: What is the promotion?

    A: Buy any participating promotional pack of Nestlé confectionery and enter the unique code found inside the pack for a FREE Kids Ticket when you buy a full priced adult ticket, or, get two kids tickets for the price of one.
    There are hundreds of great locations to choose from. Pick the perfect venue for you from our hand-picked categories:
    Animal Attractions
    Zoos & Safaris
    Farms & Wildlife
    Aquariums & Sealife
    Days Out
    Museums & Educational Fun
    Castles & Historic Houses
    Outdoor Fun
    Active Outdoor
    Orienteering
    Kayak & Canoeing
    Dry Ski Slopes
    Multi-Purpose Centres/Other
    Not all venue options and offers are available in all participating locations. Be sure to check the website to see which venue options and offers are available near you.

  • Q: How long is the promotion running for?

    A: You will be able to claim your Free Kids Ticket from 01.05.18. The last date for claims is 30.04.19.

How to Claim
  • Q: How do I claim my Free Kids Ticket?

    A: To claim:
    1. Purchase a participating Nestlé promotional pack.
    2. Visit www.nestle-promotions.co.uk/kidsgofree.
    3. Find and select the venue that best suits you and your family. Please be sure to read all of the terms of entry associated with your chosen venue, and visit their site for more details.
    4. Enter the 12-character promotional code found in pack, your full name, and email address.
    5. Once all required details are entered you will receive an instant message on screen to confirm your selection, and an email containing your printable entry ticket & relevant venue information.
    6. Follow the instructions shown on your voucher for your chosen venue to book your ticket and redeem your Free Kids Ticket. Depending on the venue chosen, booking may be required by either phone or internet prior to visiting the venue.

  • Q: How old do I have to be to enter?

    A: You must be aged eighteen (18) years or older to enter this promotion. Any child/children will need to be accompanied by an adult to the venue on the day.

  • Q: Do I need to be connected to the internet to enter the promotion?

    A: Internet connection is required to enter the promotion and to claim your ticket. Some venues allow you to book your tickets online, to do so you will also need an internet connection.

  • Q: Do I need to print my ticket?

    A: Tickets can either be printed, or shown as an e-ticket on your phone or tablet device upon arrival at your chosen venue. You will also need to take your promotional wrapper to the venue with you as a form of verification.

  • Q: Where can I find my unique 12-character promotional code?

    A: Unique 12-character codes can be found on the inside of your promotional pack. Click here to see an example.

    Finding your unique code

    Finding your unique code

    The 12-character promotional code is printed inside Nestlé® promotional packs.

    If you are having problems locating your unique code and require further information please refer to these promotional FAQs.

  • Q: How many free tickets can I claim with each promotional pack?

    A: Each promotional pack and code can be used to redeem a maximum of 1 (one) Free Kids Ticket. You can collect multiple packs to claim more than one Kids Ticket. All claims are subject to verification as specified in the Terms and Conditions of this promotion.

  • Q: Which products are included in the promotion?

    A: The following products are included in this promotion, where the pack features a promotional flash relating to the kids go free promotion:
    MILKYBAR
    MILKYBAR Giant Buttons £1 Sharing Bag (85g)
    MILKYBAR Giant Buttons Sharing Bag (103g)
    MILKYBAR Buttons Multipack (4x20g)
    MILKYBAR Buttons Mini Bag Multipack (10x189g)
    MILKYBAR Kid Bar Multipack (6x12g)
    MILKYBAR Block (100g)
    MILKYBAR Smarties Block (100g)
    ROWNTREE’S
    ROWNTREE’S Fruit Pastilles £1 Sharing Bag (120g)
    ROWNTREE’S Fruit Gums £1 Sharing Bag (120g)
    ROWNTREE’S Pick & Mix £1 Sharing Bag (120g)
    ROWNTREE’S Randoms £1 Sharing Bag (120g)
    ROWNTREE’S Fruit Pastilles 30% Reduced Sugar Sharing Bag (110g)
    ROWNTREE’S Randoms 30% Reduced Sugar Sharing Bag (110g)
    ROWNTREE’S Fruit Pastilles Sharing Bag (150g)
    ROWNTREE’S Fruit Gums Sharing Bag (150g)
    ROWNTREE’S Jelly Tots Sharing Bag (150g)
    ROWNTREE’S Pick & Mix Sharing Bag (150g)
    ROWNTREE’S Randoms Sharing Bag (150g)
    ROWNTREE’S Fruit Pastilles Tube Multipack (4x52.5g)
    SMARTIES
    SMARTIES £1 Sharing Bag (87g)
    SMARTIES Sharing Bag (118g)
    SMARTIES Hexatube Multipack (4x38g)
    SMARTIES Mini Multipack (260g)

  • Q: Do I need to keep hold of my promotional wrapper?

    A: Yes, you will need to keep your promotional wrapper and take it with you to the venue on the day to verify your claim.

  • Q: I am not in the UK. Can I still enter?

    A: Only residents of the UK (England, Wales, Scotland, NI), Isle of Man, Channel Islands and Republic of Ireland can enter the promotion.

The Offer
Redeeming the offer
  • Q: What details will I need to enter?

    A: To enter the promotion, we will require your full name and a valid email address. When booking your tickets, your chosen venue may request payment details. The venue should never contact you via email requesting payment details, please be cautious with your personal information. Nestlé will never request payment or bank information as part of this promotion. If you have any concerns, please contact the Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI).

Issues/Problems
  • Q: I’m having trouble reading my code, who can I contact?

    A: Nestlé does not assume any responsibility for promotional codes damaged or defaced in the way the product packaging is opened. If you cannot read your promotional code due to a genuine printing error, you should contact Nestlé Consumer Services either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI) and a replacement code will be sent to you. Any request for a replacement code must be received by 23.04.19 to ensure that the request can be processed before the final closing date.

  • Q: I’m having trouble entering my details. What should I do?

    A: Please make sure you’re following all the on-screen directions carefully, and that you’re entering all fields marked with an asterisk (*). Any mistakes or errors you make will be prompted online. If you’re still having problems, please contact the Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI).

  • Q: The website doesn’t recognise my code, or tells me it has already been entered. What should I do?

    A: Firstly, make sure you’ve entered your code exactly as it appears on the pack. If you’ve previously entered this code, you will be unable to enter to claim a new voucher again using the same code. If you are still getting an error message and you are not sure why, please contact the Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI).

  • Q: My computer / the website crashed as I was entering the promotion, how will I know if I’ve entered successfully?

    A: A valid entry has been made if:
    1. You enter a unique promotional code on the website home page and a confirmation message is displayed on screen confirming your chosen venue.
    2. If you have claimed successfully, you will also be sent a confirmation email including your Free Kids Ticket code, which you will need when booking with the venue.
    If your computer or the website crashes during this process, please revisit the website and re-enter the same code and email address combination again. If your code is valid, the website will remember your previous entry and will confirm your venue choice. If you are not shown this, then it is likely that you are not using the same email address that was originally used to redeem the code. If you continue to experience problems, please get in touch with our Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI).

  • Q: I haven’t received my e-voucher via email; does that mean I’ve not claimed?

    A: Firstly, please check your email Spam/Junk folder in case the email has inadvertently been filed there. If you definitely haven’t received the confirmation email, please return to the microsite and enter your code and personal details again. Upon clicking ‘Submit’, if an error message is shown indicating that the code you have entered has already been redeemed then you have already successfully claimed, and entering it should take you back to the claim process where you can complete the claim if this hasn’t been done yet.

  • Q: The website isn’t loading / working properly. What should I do?

    A: Please refresh your browser and try to access the page again. It may be that you need to clear your cache by holding down ‘CTRL’ and pressing ‘F5’; this consists of data stored by your computer to enable similar future actions to be completed quicker. If you experience problems on one device, please try on another. If you continue to experience problems, please get in touch with our Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI).

  • Q: I think I might have entered the wrong details. What should I do?

    A: If you believe you may have entered your details incorrectly, you can contact Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI).

The Promotional Website
  • Q: What are Cookies?

    A: Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular web browser and website, and can be accessed either by the website or the web browser. This allows the website to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the Cookie and so is able to carry information from one visit of the website to the next. Nestlé websites never store personal information inside Cookies, and we try to use Cookies as little as possible. Nestlé only allows a very limited number of well-known third parties to place Cookies on our websites, although you can always control exactly which Cookies will be allowed and which not.

  • Q: Why are Cookies used on this website?

    A: A complete list of which Cookies are used on this website can be accessed at any time by clicking the “Cookies” link in the footer of this website. You can also read more about Nestlé’s Cookie policies and can even control exactly which third party Cookies are allowed and which are not.

  • Q: Are my details secure on this website?

    A: Yes. This website uses an SSL certificate to provide 2048-bit encryption to all of our Promotion participants. This encrypts the data that you send and receive from the site during the registration and login processes. It encrypts your personal information so that it is impossible to read when it travels across the internet. All personal information is kept confidential and in accordance with the Data Protection Act 1998 or General Data Protection Regulation (GDPR) as applicable. Click here for the Promoter’s Privacy Policy.

  • Q: What will you do with the details I provide when entering?

    A: The details we ask you for are for communication purposes around this promotion only. If you would like more information on how your details are used, please see our Privacy Policy accessible through the links at the bottom of this page.

  • Q: What is the minimum browser requirement for this website?

    A: For optimum performance, we recommend using the latest full release of standard browsers listed below (no Beta releases). The site has been tested on the following:

    • Internet Explorer 11.0
    • Mozilla Firefox 47.0
    • Safari 6.2
    • Google Chrome 51.0
    In addition, the site has been tested using the latest version of Safari for iOS and the latest version of Google Chrome for Android.

  • Q: Any other questions / issues / concerns

    A: Please contact Nestlé Consumer Services team free on 00800 6378 5385 (UK & ROI) with as much information as possible and we’ll be happy to help.